Work Experience

Paychex, Rochester, New York

User Experience Design Lead | Retirement Services| January 2024 - Present

• Provide guidance and advocate for the needs of the team in cross-functional settings.

• Organize other leads’ work through a shared tool to increase communication, visibility, and consistency across products’ design patterns and standards.

• Develop a Retirement strategy with market teams, product, and UX for a hybrid path to purchase within the digital product, increasing the opportunity for sales leads.

• Define a change management framework and strategy across design, product, and dev teams as part of a large migration initiative, reducing the volume of calls after go-live and increasing adoption of the new features.

C2FO, Leawood, Kansas

Customer Experience Associate Director | July 2021 - November 2023

• Implemented a comprehensive product design strategy while managing a wide range of priorities from key stakeholders and several business units.

• Accountable for aligning the work of multiple team roadmap initiatives that spanned multiple organizations and business lines.

• Developed and implemented customer experience strategies to enhance customer satisfaction and loyalty, utilizing data analytics to identify areas for improvement and developing action plans based on findings.

• Continuously Identified opportunities to enhance the customer experience through innovative technologies and processes.

• Supported the growth of direct reports through coaching, goal setting, connecting, and removing barriers.

SMG, Kansas City MO

UX Manager | December 2019 - July 2021

• Advocated for the integration of UX best practices across the organization to improve processes and implementation resulting in the development of strategies that optimized the user experience.

• Collaborated with cross-functional teams, such as product management and engineering, to gather requirements and ensure the implementation of user experience strategies aligned with business goals and objectives

• Reduced product implementation time by establishing a design system process that focused more on user workflows and reusable components.

• Collaborated with designers, developers, and team leads to develop and implement user experience strategies and methodologies tailored to the unique needs of SMG's target audience, ensuring that all digital platforms and touchpoints delivered optimal user experiences while driving customer satisfaction and loyalty.

• Managed, coached, and supported the Product User Experience Research and Design team within the product organization.

UX Researcher | April 2019 - November 2019

• Collaborated with the UX team, Product team, and key stakeholders to understand project needs and requirements.

• Gathered feedback from SMEs and Research analysts to understand what challenges their clients are facing with our existing products.

• Developed and enhanced the new research process and how it incorporates it with the existing product development journey.

• Gathered client feedback to help validate new concepts and designs for client-facing websites and applications.

Select Quote, Overland Park KS

UX/UI Designer | March 2018 - March 2019

• Developed and maintained user experience guidelines and design patterns to ensure consistency across all products and platforms.

• Developed and presented UX design prototypes and concepts to clients and stakeholders for review and feedback.

• Observed users while interacting with the existing application in their environment to determine pain points, and identify opportunities to streamline their process. 

• Managed the development of quality control processes by providing front-end and requirement-gathering support and gathering feedback post-launch for future enhancements.

Level Five Solutions, Overland Park KS

UX Designer and Researcher | November 2015 - March 2018

• Planned, coordinated, and facilitated user interviews, and observations of new and existing applications for validation and assessment.

• Provided feedback and analysis during the discovery phase and discussed next-step recommendations for design enhancements and implementation.

• Worked with the design team and project manager during the wireframing process.

• Collaborated with content strategies and design team to create user archetypes and new IA.

Cerner, Kansas City MO

Interaction Designer | April 2014 - November 2015

• Developed and designed different workflows to improve usability, efficiency, and accessibility to Cerner's applications within the PowerChart platform.

• Audited and developed new brand guidelines and standards for the design and development teams to provide a more cohesive experience across all Cerner solutions.

• Designed and developed a KPI dashboard using Tableau for the Healthe Intent platform.

DST Systems, Kansas City MO

Experience Designer | January 2013 –  April 2014

• Worked with multiple teams across the organization as we started to develop a new mobile offering for a new segment of users at DST.

• Collaborated with the compliance and legal team during the mobile onboarding process to provide mobile-friendly access to DST policies.

• Researched and Designed mobile and web products dedicated to offering a financial solution to DST clients.

Education

Related Work

Kansas City Art Institute, Kansas City MO

Part-time Lecturer | August 2021 - Present

UMKC, Kansas City MO 

E-Scholar HCD Guest Lecturer | Spring 2019 - Spring 2020

Facilitate a Human-Centered Design workshop for the E-Scholar students and community members as they go through a semester-long process to define, refine, and develop their business idea into a full business plan.

Missouri State Advisory Board Member

Design Thinking at Missouri State University | June 2020 - Present

LeanLab Education, Kansas City MO

Research Advisory Committee | October - December 2020

Level Five Solutions, Overland Park KS

UxD Research | December 2018 - May 2019

User Interviews for Spanish-speaking users.