About me:
Experienced Product Designer with more than 10 years of experience leading teams and delivering innovative design solutions. Strong leadership skills combined with a problem-solving mindset to drive results. Successfully launched multiple products generating a significant lift in engagement, satisfaction, and revenue across the customer experience. Looking for opportunities to leverage expertise and contribute to the success of a forward-thinking company.
I'm a lifelong learner and actively involved in the design community in Kansas City. I have mentored and worked with high school and college students, and educators to teach them how to leverage the tools and methodologies of the user-centered design process and how to apply it to their business, community, or life. Recently, I served as a guest lecturer at UMKC Henry W. Bloch School of Management E-Scholar program, which allowed young entrepreneurs to learn about the HCD process and how it applied to their business development.
Contact
➤ LOCATION
Shawnee, KS
☎ CONTACT
Jessica Thompson jcrux.design@gmail.com
(913) 313-7228
Areas of Expertise
UX Design
Create intuitive and user-friendly digital experiences. From wireframing to prototyping, ensuring that each product meets the needs and expectations of the target audience.
Data Visualization
Create Data Viz dashboards for various organizations, to track and monitor their performance metrics effectively and present them in a visually appealing and easy-to-understand format.
Customer Research
Gain valuable insights from customers' needs and preferences, allowing further enhancement of products and offerings to better meet user and stakeholder expectations.
Service Design STRATEGY
Apply service design principles to various projects, map out customer journeys, identify pain points, design innovative service solutions, and develop strategies that enhance customer satisfaction and drive business growth
design Education
Develop and deliver an engaging and informative curriculum on design principles, user research techniques, and service design for aspiring designers based on business-driven expertise.
Leadership
Lead cross-functional teams, foster collaboration, and drive projects toward successful outcomes. Through effective communication, and strategic planning, guide teams in achieving their goals and delivering high-quality results.